{"id":26255,"date":"2019-01-16T23:44:57","date_gmt":"2019-01-17T04:44:57","guid":{"rendered":"https:\/\/outgrow.co\/blog\/?p=26255"},"modified":"2023-10-20T03:23:30","modified_gmt":"2023-10-20T07:23:30","slug":"create-a-survey-chatbot","status":"publish","type":"post","link":"https:\/\/outgrow.co\/blog\/create-a-survey-chatbot","title":{"rendered":"How to Create A Survey Chatbot on Outgrow"},"content":{"rendered":"<h1><span class=\"ez-toc-section\" id=\"How_to_Create_A_Survey_Chatbot_on_Outgrow\"><\/span><strong>How to Create A Survey Chatbot on Outgrow<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h1><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69de2d1d59c59\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69de2d1d59c59\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/outgrow.co\/blog\/create-a-survey-chatbot\/#How_to_Create_A_Survey_Chatbot_on_Outgrow\" title=\"How to Create A Survey Chatbot on Outgrow\">How to Create A Survey Chatbot on Outgrow<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/outgrow.co\/blog\/create-a-survey-chatbot\/#What_Is_A_Survey_Chatbot\" title=\"What Is A Survey Chatbot?\">What Is A Survey Chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/outgrow.co\/blog\/create-a-survey-chatbot\/#How_to_Create_a_Survey_Chatbot\" title=\"How to Create a \u00a0Survey Chatbot\">How to Create a \u00a0Survey Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/outgrow.co\/blog\/create-a-survey-chatbot\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p><span style=\"font-weight: 400; font-size: 14pt;\">This blog details how to create a survey chatbot on Outgrow. Furthermore, it elaborates on the function of the same.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">We have said it before, we\u2019ll say it again. New Years are all achieving our best self. While we are on that topic, let\u2019s talk about surveys. Surveys are extremely important for a company that aims to improve itself. Ourselves included.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">However, <a href=\"https:\/\/outgrow.co\/blog\/vital-chatbot-statistics\">72%<\/a> of customers say surveys interfere with their experience of a website. In fact, the same study found that 80 percent of customers have abandoned a survey halfway through. How do we get around this mess? Four words: create a survey chatbot.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Is_A_Survey_Chatbot\"><\/span><strong>What Is A Survey Chatbot?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Now let us dive deep into the topic. First of all, here is a stat that might cheer you up: <a href=\"http:\/\/www.pewresearch.org\/2015\/06\/11\/tips-for-creating-web-surveys-for-completion-on-a-mobile-device\/\" rel=\"nofollow\">87% <\/a>of survey-takers want to have a say in a company\u2019s future products, and if it is interesting.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Common sense dictates that our dear customers are willing to take part in the survey as long as it sports an excellent design.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Consequently, the good ol\u2019 survey forms don\u2019t work anymore. How do we get around this mess? Those four words strike again, but this time with a little addition: create a survey chatbot <em>on Outgrow.<\/em><\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">By the time you read this blog, you&#8217;ll be able to create a chatbot just like this:<\/span><\/p>\n<p><a href=\"https:\/\/chatbot.outgrow.us\/exitsurvey\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-26299\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/e.jpg\" alt=\"exit survey\" width=\"1880\" height=\"758\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/e.jpg 1880w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/e-300x121.jpg 300w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/e-768x310.jpg 768w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/e-1024x413.jpg 1024w\" sizes=\"(max-width: 1880px) 100vw, 1880px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Survey chatbots can be best described as a \u2018virtual interviewer\u2019. Only if the interviewer had an interactive edge and a kickass user-friendly design. It allows the respondents to answer the survey questions in a matter of seconds from their devices. In fact, \u00a052% of people say they would not spend more than three minutes filling out a survey. Now, isn\u2019t this a handy solution?<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">Moreover, survey chatbots save the precious work hours of your employees. Let the tool handle all your grunt work and put your human resources to good use! However, it doesn\u2019t only cater to the need of your users. In fact, it allows you to gather the contact information of your leads who might be interested in your services.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400; font-size: 14pt;\"><strong>Pro Tip:<\/strong> <a href=\"https:\/\/outgrow.co\/blog\/best-practices-for-chatbots\">6 Best Practices For Chatbot <\/a><\/span><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Create_a_Survey_Chatbot\"><\/span><strong>How to Create a \u00a0Survey Chatbot<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">For the purposes of this blog, we\u2019ll create a survey chatbot in the form of an exit assessment. The aim of this chatbot will be to gather the reason why the client is leaving. This will allow the company to understand where they are lacking and improve their services. Moreover, it will eliminate the hours wasted by the company\u2019s employees while conducting fruitless surveys.\u00a0<\/span><\/p>\n<h3><strong>Builder<\/strong><\/h3>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">1) Sign up for Outgrow right <a href=\"https:\/\/app.outgrow.co\/signup\">here<\/a>!<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">2) Select \u201c\u2018Chatbot\u201d from your Outgrow Dashboard.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-26257\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j1.jpg\" alt=\"How to Create Survey Chatbots on Outgrow\" width=\"881\" height=\"210\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j1.jpg 881w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j1-300x72.jpg 300w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j1-768x183.jpg 768w\" sizes=\"(max-width: 881px) 100vw, 881px\" \/><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">3) Start by customizing your welcome screen. Make sure to personalize the survey by adding your logo, a suitable color theme etc.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">4) Create questions that suit your needs. For instance, in this chatbot, our first question is \u2018Why leave us?\u2019<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">5) We have included limited options here. This is in line with the best practices for chatbot creation.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">6) You can customize the user input into your preferred format:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><strong>Text Input-<\/strong> This allows the user to input answers in alphabetical form.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><strong>Multi-Select-<\/strong> This allows the user to select numerous options.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><strong>Single Select- <\/strong>This allows the user to select a single option.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><strong>Rating-<\/strong> This allows the user to reply in rating.<\/span><\/li>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><strong>Date\/Time Picker- <\/strong>This allows the user to select date and time.<\/span><\/li>\n<\/ul>\n<h3><strong>Added Functionalities<\/strong><\/h3>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">7) You can choose to add a Logic Jump to any of your questions. However, this is will be based on the input by the customer. In this case, if the user selects \u2018I found another alternative\u2019, they are redirected to this question- \u2018Which service are you using?\u2019 However, if the user selects another option, he is redirected to another option.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-26259\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j3.jpg\" alt=\"How to Create Survey Chatbots on Outgrow\" width=\"1014\" height=\"583\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j3.jpg 1014w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j3-300x172.jpg 300w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j3-768x442.jpg 768w\" sizes=\"(max-width: 1014px) 100vw, 1014px\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-26260\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j4.jpg\" alt=\"survey chatbot\" width=\"1030\" height=\"621\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j4.jpg 1030w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j4-300x181.jpg 300w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j4-768x463.jpg 768w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j4-1024x617.jpg 1024w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">8) It is possible that you have abundant options and do not want to enter manually. In such a situation, you can upload your options through an Excel sheet and CSV format.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-26261\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j5.jpg\" alt=\"survey chatbot\" width=\"435\" height=\"709\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j5.jpg 435w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j5-184x300.jpg 184w\" sizes=\"(max-width: 435px) 100vw, 435px\" \/><\/p>\n<h3><strong>Results Page<\/strong><\/h3>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">9)Put your Lead Generation Form after the questions in this experience. With the new added \u2018Chat embed\u2019 feature on Outgrow, gathering leads will be easier than ever.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">10) Design your Outcome page with preferred pictures and social media channels. Furthermore, you can customize the widget title and its description.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-26262\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j6.jpg\" alt=\"survey chatbot\" width=\"440\" height=\"603\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j6.jpg 440w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/j6-219x300.jpg 219w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">11) Select the preferred background color from the custom pallets.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">12) Make sure to add a relevant Call To Action for your users!<\/span><\/p>\n<h3><strong>Configure Section<\/strong><\/h3>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">13) The new Outgrow update allows you to send an email notification of as many characters as you want. Moreover, you can customize the mail you get in case the tool gathers a new lead.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">14) You can build integrations to send your Outgrow leads to other apps. For example- Salesforce, Marketo, Aweber, Mailerlite etc.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">15) You can embed the chatbot in a pop-up, chat, or a custom embed.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">In the end, your survey chatbot will look a little like <a href=\"https:\/\/chatbot.outgrow.us\/exitsurvey\">this<\/a>.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">There! We have spilled all the tea on how to create a survey chatbot.<\/span><\/p>\n<p><span style=\"font-weight: 400; font-size: 14pt;\">In fact, how about you create some yourself? Meanwhile, we\u2019ll stick to our resolution of continually improving ourselves for you.<\/span><\/p>\n<p><a href=\"https:\/\/app.outgrow.co\/signup\"><img decoding=\"async\" class=\"aligncenter wp-image-46895\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2023\/04\/general-cta-6-300x62.png\" alt=\"General CTA\" width=\"987\" height=\"204\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2023\/04\/general-cta-6-300x62.png 300w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2023\/04\/general-cta-6-768x158.png 768w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2023\/04\/general-cta-6.png 1198w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Create A Survey Chatbot on Outgrow This blog details how to create a survey chatbot on Outgrow. Furthermore, it elaborates on the function of the same. We have said it before, we\u2019ll say it again. New Years are all achieving our best self. While we are on that topic, let\u2019s talk about surveys&#8230;.<\/p>\n","protected":false},"author":20,"featured_media":49018,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[269],"tags":[325,337,86,338,339],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Create A Survey Chatbot on Outgrow | Outgrow<\/title>\n<meta name=\"description\" content=\"80% of customers have abandoned a survey halfway through. How do we get around this mess? Four words: create a survey chatbot. 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