{"id":29024,"date":"2020-03-18T22:14:20","date_gmt":"2020-03-19T02:14:20","guid":{"rendered":"https:\/\/outgrow.co\/blog\/?p=29024"},"modified":"2023-12-04T02:25:07","modified_gmt":"2023-12-04T07:25:07","slug":"customer-engagement-statistics","status":"publish","type":"post","link":"https:\/\/outgrow.co\/blog\/customer-engagement-statistics","title":{"rendered":"Customer Engagement Statistics In 2023"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Engagement_Statistics_In_2023\"><\/span>Customer Engagement Statistics In 2023<span class=\"ez-toc-section-end\"><\/span><\/h1><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_62 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6632da0b70c4a\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6632da0b70c4a\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/outgrow.co\/blog\/customer-engagement-statistics\/#Customer_Engagement_Statistics_In_2023\" title=\"Customer Engagement Statistics In 2023\">Customer Engagement Statistics In 2023<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/outgrow.co\/blog\/customer-engagement-statistics\/#The_Customer_Is_Always_Right\" title=\"The Customer Is Always Right\">The Customer Is Always Right<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/outgrow.co\/blog\/customer-engagement-statistics\/#Customer_Engagement_Industry_Statistics\" title=\"Customer Engagement Industry Statistics:\">Customer Engagement Industry Statistics:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/outgrow.co\/blog\/customer-engagement-statistics\/#Customer_Engagement_Best_Practices_Statistics\" title=\"Customer Engagement Best Practices Statistics:\">Customer Engagement Best Practices Statistics:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/outgrow.co\/blog\/customer-engagement-statistics\/#Conclusion\" title=\"Conclusion&nbsp;\">Conclusion&nbsp;<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p><span style=\"font-weight: 400; font-size: 14pt;\">What are businesses really about? Products? Profits? Well yeah, that too. But most importantly, they are about people. And a business is about telling a story.&nbsp; So, use it to create an experience in order to engage your customers.&nbsp;<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/Cta-6th-generation.png\" alt=\"Cta-6th-generation\" class=\"wp-image-54378\" width=\"822\" height=\"169\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/Cta-6th-generation.png 512w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2019\/01\/Cta-6th-generation-300x62.png 300w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/><\/figure><\/div>\n\n\n<p><span style=\"font-weight: 400; font-size: 14pt;\"> Marketers are devising newer and better ways to increase customer satisfaction. And also provide them with better services. The year has hardly begun and trends are already coming up left, right and center. In fact, the market has geared up for the year, and you need to as well. So, we have compiled a list of some <a href=\"https:\/\/outgrow.co\/blog\/customer-engagement-interactive-content\">customer engagement<\/a> statistics that will help you optimize your marketing strategy for this year.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Customer_Is_Always_Right\"><\/span><strong>The Customer Is Always Right<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/www.superoffice.com\/blog\/customer-experience-statistics\/\" rel=\"nofollow\">86% of the buyers<\/a> are willing to pay more for better customer experience.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Moreover, <a href=\"https:\/\/www.salesforce.com\/blog\/2019\/06\/customer-engagement-trends.html\" rel=\"nofollow\">54% of the customers<\/a> think companies need to fundamentally transform how they engage.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/blog.accessdevelopment.com\/2019-customer-loyalty-statistics\" rel=\"nofollow\">61% of customers<\/a> believe that surprise gifts and offers are the best way to engage customers.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">If offered a discount, <a href=\"https:\/\/www.airship.com\/blog\/customer-engagement-stats-2020\/\" rel=\"nofollow\">30% of lapsed app users<\/a> said that they would start using the app again.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/www.salesforce.com\/blog\/2019\/06\/customer-engagement-trends.html\" rel=\"nofollow\">64% of the customers<\/a> expect tailored engagements that are based on past interactions.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/www.zendesk.com\/resources\/searching-for-self-service\/\" rel=\"nofollow\">67% of customers<\/a> prefer self-service over speaking to a company representative.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/www.superoffice.com\/blog\/customer-experience-statistics\/\" rel=\"nofollow\">52% of customers<\/a> are less likely to engage with the company because of bad mobile experience.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><code><mark class=\"kt-highlight\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"931\" class=\"aligncenter wp-image-35605\" src=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2020\/03\/2021-1024x1017.jpg\" alt=\"customer engagement statistics\" srcset=\"https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2020\/03\/2021-1024x1017.jpg 1024w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2020\/03\/2021-300x298.jpg 300w, https:\/\/outgrow.co\/blog\/wp-content\/uploads\/2020\/03\/2021-150x150.jpg 150w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/><\/mark><\/code><\/h3>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Engagement_Industry_Statistics\"><\/span><strong>Customer Engagement Industry Statistics:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Almost <a href=\"https:\/\/www.superoffice.com\/blog\/customer-experience-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">40% of all customer interactions<\/a> will be automated through AI and machine learning by 2023.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/lumoa.me\/customer-experience-stats\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">39% of companies<\/a> don\u2019t regularly ask customers for feedback about their interactions.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">There is a 70% greater likelihood of converting re-targeted visitors vs. those who are not.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Engagement is influenced by <a href=\"https:\/\/blog.aspiresys.com\/digital\/big-data-analytics\/enhancing-customer-loyalty-using-market-basket-analysis\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">price (81%)<\/a>, quality (80%) and convenience (55%)<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Engagement_Best_Practices_Statistics\"><\/span><strong>Customer Engagement Best Practices Statistics:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400; font-size: 14pt;\"><a href=\"https:\/\/blog.zoominfo.com\/78-customer-engagement-statistics\/\" rel=\"nofollow\">More than <\/a><a href=\"https:\/\/blog.zoominfo.com\/78-customer-engagement-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">7<\/a><a href=\"https:\/\/blog.zoominfo.com\/78-customer-engagement-statistics\/\" rel=\"nofollow\">5%<\/a> of marketers say that maximum engagement occurs in the middle or end-stage of the marketing funnel.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">In fact, Omni-channel customer engagement is preferred by almost <a href=\"https:\/\/www.salesforce.com\/blog\/2019\/06\/customer-engagement-trends.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">78% of the customers<\/a>.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Customer experience also has an impact on impulsive buying. After getting a more personalized experience, <a href=\"https:\/\/www.notifyvisitors.com\/blog\/customer-engagement-statistics\/\" rel=\"nofollow\">49% of buyers<\/a> state that they have indulged in impulse buying (unplanned purchases).<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400; font-size: 14pt;\">Companies that successfully engage their B2B customers realize <a href=\"https:\/\/www.gallup.com\/services\/169331\/customer-engagement.aspx\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">63% lower customer attrition<\/a>. And they also achieve a 55% higher share of wallet, and 50% higher productivity.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><strong>Conclusion&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400; font-size: 14pt;\">No matter which industry you belong to, customer engagement is a necessity. You cannot function your business without making your customers happy. So we hope that you learned something from this list of statistics! Because it\u2019s one step forward in making your marketing strategy more customer-oriented. And if you\u2019re looking for more ways to engage your users, reach out to us. And we\u2019ll be happy to help you out!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Engagement Statistics In 2023 What are businesses really about? Products? Profits? Well yeah, that too. But most importantly, they are about people. And a business is about telling a story.&nbsp; So, use it to create an experience in order to engage your customers.&nbsp; Marketers are devising newer and better ways to increase customer satisfaction&#8230;.<\/p>\n","protected":false},"author":24,"featured_media":49018,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[267],"tags":[122,86,480],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Engagement Statistics To Know In 2023<\/title>\n<meta name=\"description\" content=\"Worried about not engaging your customers the right way? 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