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A Guide To Multichannel Marketing [Infographic]

If you are a digital marketer who is looking to launch a successful marketing campaign, multichannel marketing is what you need. It is a digital marketing strategy that will help you target your audience across all marketing channels.

A powerful marketing tool, it helps you reach out to leads across various platforms. So, to understand more about multichannel marketing and its importance, check out this infographic guide.



Did you know that 51% of the companies use at least eight channels to interact with their customers? Since multichannel marketing allows you to connect with your customers across various platforms, you should make the best out of this powerful marketing tool in order to have a successful digital marketing campaign.

So, let’s take a look at this quick summary to understand multichannel marketing better.

What Is Multichannel Marketing?

Multichannel marketing is a practice to interact with customers through various marketing channels and compel them to make a purchase or use your product or service.

They include direct or indirect communication channels like websites, retail stores, mail order catalogs, direct mail, email, mobile, etc.

Since customers are everywhere these days, multichannel marketing is crucial for the success of marketing campaigns. Instead of just launching the campaign across a single platform, marketers are now seeking to spread the campaign message across various platforms all at once.

Did you know that 67% of B2B buyers rely more on interactive content to make purchasing decisions? So, creating powerful content across multiple platforms is necessary for an effective marketing campaign.

You can build interactive content like videos, quizzes, calculators, infographics to boost the effectiveness of your marketing campaign.

Popular Marketing Channels

As the number of channels continues to rise, it’s not easy to target customers across various channels all at once. But you can reach out to potential customers through popular channels like social media, paid and native ads, blogs, email marketing, mobile marketing, etc. There are also various unified communications solutions that could manage several channels from a single platform.

Benefits of Multichannel Marketing

Apart from generating leads across different channels, multi-channel marketing also helps you to:

1) Leverage valuable data at every stage of the buyer’s journey:

Since you collect a ton of valuable information through multiple channels, you can use this data for further analysis and retargeting your prospects.

2) Improve marketing campaign effectiveness:

With multichannel marketing, you can understand your audience better at every stage of the funnel. It also helps you to measure the performance of the launched campaign in an effective manner.

This will help you reach out to a wider audience and build a strong marketing campaign, ultimately improving your marketing efforts at low costs.

3) Develop a strong customer-marketing ecosystem:

Since multichannel marketing allows you to respond to your customers in real-time and across all channels, you can analyze the customers’ touchpoints and behaviors.

This will help you align your campaign message with what your customers want and hence build a strong customer-marketing ecosystem.

4) Measure your performance easily:

By being present on so many platforms, you can curate a master report to assess and compare your performance on each channel. You can even do A/B testing to identify which platform and campaign promotion work better and when.

5) Understand customer’s preferences and engage them better:

A successful multichannel marketing campaign will help you engage your target audience and understand their interests better. With the help of their behavioral insights, you can easily send them offers and promotions as per their interests.

Three Steps to Multichannel Marketing Campaign

Now that you have understood the importance of multichannel marketing, it’s time to get started with your multichannel campaign. We have listed three simple steps that you need to follow in order to start your own campaign-

  1. First, you need to create and maintain a single view of the customer across all channels. You should develop centralized marketing content to engage your audience irrespective of the sources.
  2. After having a centralized marketing campaign message, you should establish a multichannel marketing platform. It will manage your campaign with advanced analytics, execution, new digital marketing channels, and marketing attribution analysis.
  3. At last, create consistent customer experiences across all channels. You should constantly improvise and coordinate your campaign message using various forms of interactive content in order to provide consistent experiences across all platforms.


A successful multichannel marketing campaign will help you communicate with your target audience on an individual level. It will also give you a clear understanding of your buyer’s journey. This includes where and how to improve and target your customers’ experience more effectively.

For a successful multichannel marketing strategy, creating consistent and interactive content across multiple channels is necessary.

So, keeping this in mind, why not sign up for Outgrow’s free trial, and create customized as well as interactive content for your marketing campaign?

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