Best No-Code Chatbot Tools – Our Top 6 Picks For 2021
Since 2019, the usage of chatbots has increased by 92%. It has completely changed the way companies communicate with their audience. Now, this demand for chatbots increased the number of companies offering a no-code chatbot building platform. While this brought some great tools to the market, it also made it difficult for enterprises to choose the right chatbot tools.
We checked dozens of chatbot tools that are best suited for small, medium, and large businesses and selected the top 6 chatbot builders in the market today. In our list, you can find chatbot tools that let you create an interactive bot for as low as $55 a month!
Let’s get started!
What Is a Chatbot?
A chatbot is a type of interactive content that simulates a human-like conversation between a person and a machine. It is used to replicate the user experience of interacting with a live human agent.
Businesses use chatbot technology to provide better customer support services and streamline their sales process.
Types of Chatbot
a. Rule-based Chatbots
Rule-based chatbots are chatbots that let users interact by selecting predefined options and buttons. Also, users are asked to type in replies like name, age, interests, etc., and based on these inputs, the chatbots give relevant answers to the user. So, these chatbots are great for generating qualified leads.
b. Intellectually-independent Chatbots
Intellectually independent chatbots use machine learning that helps the chatbot learn and understand keywords and phrases from the inputs given by the users. These chatbots work by learning through experience.
For example, a user types “I have a problem with my product”. The bot would understand keywords like “problem” and “product” and would reply with a predefined answer.
c. AI-powered Chatbots
AI-powered chatbots are a mix of both rule-based and intellectually independent chatbots. They can understand natural language and also have a predefined rule-based flow.
These chatbots use machine learning, artificial intelligence, and natural language processing to understand what users are trying to communicate. Moreover, this gives users a feel as if they were communicating with a real human being.
Features of the Best Chatbot Tools
If you are looking for the best chatbot tool for your company, you should look for the following features in your chatbot builder:
1. Pre-built Templates
It takes a lot of effort and a certain amount of expertise to build a chatbot from scratch. So, look for chatbot tools that offer pre-built templates to make it usable for anyone in your organization.
2. Easy to Use
A chatbot builder must be easy to use so that it saves time and effort in the development and deployment process. Because there’s no point in opting for a chatbot tool if it takes hours to figure out its operation. You should look for a simple drag and drop interface in your chatbot builder.
Outgrow for example has a similar interface. You just need to select your preferred template, add your questions, set the logic, and hit publish. And once you have published your chatbot, you can embed it anywhere on your website simply by copy-pasting a ready-made piece of code. That’s as easy as it can get, right?
Approximately half of the worldwide web traffic comes from mobile devices. In the first quarter of 2021, nearly 8% of the global web traffic was generated from mobile devices. Therefore, you should look for chatbot tools that provide mobile-friendly templates.
If your chatbot cannot integrate with the CRM and third-party tools that you use, then you are piling up a lot of extra work. So, always look for chatbot tools that can integrate with the latest platforms in the market.
It is tough to allocate a big monthly budget for chatbot solutions unless you are a big enterprise. So it is of utmost importance that you look for budget-friendly chatbot tools for your company. Chatbot builders like Outgrow offer their platform for as low as $55 a month. Moreover, you get tons of features like customized styling and analytics right out of the box.
The Best Chatbot Tools
Undoubtedly, Outgrow is one of the best chatbot tools that you can find today. You can use it for customer support, lead generation, customer engagement, appointment bookings, etc. It is loaded with features and highly cost-effective. Outgrow also has amazing customer support with an average reply time of fewer than 5 mins.
– Professional design for a chatbot with custom branding
– Highly customizable ready to use templates
– Easy to use drag and drop interface
– Lots of embed options
– Integration with leading marketing tools
– Multiple language support with the localization feature
Intercom is one of the leading chatbot tools in the market. They offer customized chatbot solutions for conversational support, customer engagement, and conversational marketing.
– No-code customization
– Easy orchestration to easily map out the customer journey
– Customized targeting
– Multiple language support
You can get the pricing on demand.
Drift offers an AI chatbot platform that can engage website visitors with personalized messages. In fact, it helps you in conversational marketing and sales.
– Visitor intelligence
– Real-time personalization
– Chatbot customization
– Inbuilt analytics
They offer a premium, advanced, and enterprise model. You can put up a request to know the custom pricing plans.
With the HubSpot chatbot builder, you can create a chatbot to book meetings, provide common customer support, generate leads, and more. Additionally, it can integrate with the Hubspot CRM tool which makes it easier to deliver personalized messages based on the data already collected in the CRM.
– No-code builder
– Pre-built templates
– Automatic email trigger
– Personalized messaging
– Hubspot CRM integration
Pricing starts from $45 a month and goes up to $3200 a month.
With the Zendesk chatbot, you can improve your customer support experience. Because it is an AI-based chatbot platform that can leverage existing help center resources to deliver personalized and quick solutions to customers.
– No-code chatbot builder
– Integrates with leading marketing tools
– Omnichannel conversation (case) management
– Advanced reporting
– Advanced help center support
Zendesk offers multiple subscription plans from $49 to $215 per month.
Kustomer offers an AI integrated chatbot tool that you can use to deliver a better customer service experience. It can contextualize conversations and eliminate time-consuming tasks. Also, the Kustomer chatbot tool can deflect repetitive questions, thus preventing visitors from getting distracted.
– Pre-built templates
– CRM integration
– Image carousel of order history
– Multichannel support
– Route conversations
They offer an Enterprise plan for $89 per month per user and an Ultimate plan for $139 per month per user.
So these are the top 6 chatbot tools that you can leverage to create your own chatbots and interact with your prospects and customers. Well, we are sure that there are plenty more that we haven’t mentioned here. But, you have to understand a simple logic – there’s no one fit for all!
However, to start off, we would highly recommend you to go for a chatbot building platform that is cost-effective, easy to use, and offers loads of features. And we have already mentioned that Outgrow is one of the cheapest options available because, with an Outgrow subscription, you can create a lot more than just chatbots.
Here’s a link that will lead you to a free subscription to the Outgrow Chatbot Builder.
Roy is a full-time content marketer at Outgrow. He often travels to the Himalayas in search of his muse to breathe. Being a professional marketer & a passionate traveler, he struggles to keep the balance.